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FAQ

Q. Does Utopia have a store?

A. Yes! Come visit our gallery any time at located in Redmond Town Center.16511 NE 74th St. Redmond WA 98052.

Q. When will I receive my order?

A. All Utopia jewelry is made to order. Most items ship in 7-10 business days. Please note that your order may still take a few days to fill. Please contact us if you need something right away – Utopia can try to accommodate special requests. Utopia ships nation wide.

Q. How will my items arrive?

A. Your order will arrive packaged securely.

Q. Do you gift wrap?

You will have the option to choose gift wrapping at the checkout. Added costs are $2.00 for jewelry items and $5.00 for home décor or gifts.

Q. How do I care for my Jewelry?

A. Do not wear your jewelry to bed, in the shower or in water. Treat your jewelry as durable but fragile. Most metals do not relate well with water or make up. Lightly clean jewelry in circular motions with a polishing cloth, or cleaner specifically for your type of jewelry.

Q. What is your return policy?

A. See enclosed.

Q. What if my item is defective?

A. Defective merchandise must be returned within 10 days of receiving it. Items must be unworn and otherwise in good condition. Defective items will be replaced by identical items only. Please contact us for a return authorization. All freight must be returned prepaid. Please allow two weeks for a replacement order.

Q. What if I need a repair?

A. Our jewelry is meticulously made with great attention to detail. If for any reason, your item breaks within the first 60 days or ownership, repairs are made at no cost. All other repairs for damaged or worn pieces are available upon request. Please contact us for estimated repair costs. Please allow two weeks for repairs to be complete.

Q. Are you able to replace a single earring?

A. No. Please contact Utopia and let us know what you need.

Q. What is gold-filled?

A. Gold-filled is made from layers of 14k gold that gets fused to a based metal. Unlike gold plating, gold-fill will not wear off.

Q. What is oxidized silver?

A. Oxidized silver is made using a natural process that blackens the silver. This kind of “oxidation” will stay on your silver; however may buff out slightly when polishing with a jewelry cloth. Please do not use silver cleaner on your oxidized jewelry pieces.

Q. What happens with my private information?

A. Utopia is committed to your security and will never; sell, lease, or share your information with any other individuals or entities. Utopia uses your information to confirm and complete orders and contact you should we have questions concerning your order and to keep you updated through newsletters and specials. You can unsubscribe from our newsletters at any time by sending Utopia an email with “unsubscribe” in the subject line.

Q. Can I pick up my item free of charge?

A. Yes! 16511 NE 74th St. Redmond WA 98052, located in Redmond Town Center.

Q. Are your payments secure?

A. Yes, all payments are securely processed.

Q. What types of payments does Utopia accept?

A. All major credit cards and debit cards through Pay Pal.

 

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